okbaji Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to every service and product on the okbaji platform. When you use the okbaji website, register an account, or carry out any financial transaction, you are considered to have automatically agreed to the terms of this Policy.

okbaji operates a secure online platform for users in Bangladesh. To understand the full terms of our services, please read our Terms and Conditions, which describe the rules for using our services alongside this Privacy Policy.

Data Collection

okbaji collects user information in several ways. Data is always collected for a specific, legitimate purpose, and we do not retain any information beyond what is necessary.

2.1 Information You Provide Directly

When you create an account or use our services on the platform, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Banking and mobile wallet information (bKash, Nagad, Rocket, Upay)
• Address and location details
• Messages or complaints you submit when contacting us

2.2 Automatically Collected Information

Some technical information is automatically collected from your browser and device:

• IP address and browser type and version
• Device operating system and model
• Time spent on the platform and pages visited
• Referral URL (the site or link you came from)
• Transaction time, amount, and method

2.3 Information Collected from Third Parties

In some cases, information may be collected from mobile payment partners or identity verification service providers. This information is used solely to ensure security and prevent fraud.

Purpose of Data Use

okbaji uses collected information only for defined, legitimate purposes. Data is not used for any purpose without the user's consent.

• Account Management: Handling registration, login verification, and account security.
• Transaction Processing: Facilitating deposits, withdrawals, and bonus payments.
• Customer Support: Providing 24-hour support via live chat and email.
• Security and Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Legal Compliance: Retaining data in accordance with applicable laws and regulations.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Communication: Notifying you about important updates, security alerts, and offers.

Data Disclosure and Sharing

okbaji may share user information with third parties only to a very limited extent and under strict conditions. Such sharing is always carried out with the aim of protecting the user's interests.

4.1 Parties with Whom Information May Be Shared

• Payment Processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay, who receive the information necessary to complete transactions.
• Identity Verification Services: Technology firms engaged to verify accounts.
• Technology and Infrastructure Partners: Companies providing server hosting and security services.
• Law Enforcement Agencies: When required by a court order or legal obligation.

4.2 Commitment Not to Disclose Data

Outside of the situations listed above, okbaji will not under any circumstances disclose your personal information to any advertiser, third-party marketing agency, or data broker.

Cookies and Tracking

The okbaji website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.

5.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences such as language and notification settings.
• Analytical Cookies: For understanding how the platform is used.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some core platform functions — such as login and transactions — to stop working properly.

Data Storage and Security

Protecting your personal information is okbaji's top priority. We apply industry-standard technical and administrative measures to safeguard your data against unauthorised access, alteration, or destruction.

6.1 Security Measures

• SSL (Secure Sockets Layer) encryption — used for all data transmissions.
• Database encryption — stored sensitive data is kept in an encrypted state.
• Two-factor authentication (OTP) — for login and transaction verification.
• Regular security audits and vulnerability assessments.
• Staff data protection training and policies.

6.2 Retention Period

Your information is retained for the entire period your account remains active. Even after account closure, certain data may be kept for a defined period to meet legal obligations. Once that period ends, the data is securely deleted or anonymised.

User Rights

As an okbaji user, you have certain important rights regarding your personal information. To exercise these rights, you can contact our support team at any time.

• Right of Access: You can ask what information we hold about you and receive a copy of it.
• Right to Correction: You can request that any inaccurate information be corrected.
• Right to Deletion: In certain circumstances you can request that your data be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Object: You can object to your data being used for analytical or marketing purposes.
• Right to Data Portability: You can request that a copy of your data be transferred to another platform by the prescribed method.

If you have concerns about responsible gaming, our Responsible Gaming page provides detailed guidance on ways to keep yourself safe.

Privacy of Minors

All okbaji services are intended solely for individuals aged 21 and above. Our platform does not knowingly collect any personal information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If it comes to our attention that a minor has opened an account, that account will be closed immediately and the associated data will be deleted.

Third-Party Services

The okbaji platform integrates certain third-party services and technologies — such as game studios (Pragmatic Play, Evolution, PG Soft, JILI, etc.) and payment service providers. These third parties may have their own privacy policies, and their policies will apply separately to your information.

We ensure through contractual arrangements with our partners that they also follow appropriate standards for protecting user data. However, if you directly access a third-party website or service, that party's policy will apply, not this okbaji policy.

To learn more about us and understand our scope of operations, visit our About Us page, which sets out okbaji's mission and values.

Policy Changes

okbaji reserves the right to review and update this Privacy Policy from time to time. The method of notifying users may vary depending on the nature of the change:

• Major Changes: Users will be notified at least 30 days in advance via email or a platform notification.
• Minor Edits: These will be indicated by updating the "Last Updated" date on this page.
• Urgent Legal Changes: These will take effect on the date they come into force and users will be informed as soon as possible.

Continuing to use the platform after a policy change will be taken as your acceptance of the updated policy. We therefore recommend that you check this page regularly.

Contact

If you have any questions or concerns about this Privacy Policy, or if you need to make a request regarding your personal information, please get in touch with us. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For answers to common questions, visit our FAQ page, where detailed answers to frequently asked questions about using the platform, payments, and accounts are provided.